- Warm collaborative approach
- Practical coping skills
- AASW social worker
About Heidi
Heidi Arntzen is an AASW social worker who offers calm, down-to-earth counselling for adults. She creates a non-judgemental space where people can talk openly and work at a pace that feels manageable. Heidi aims to help clients feel genuinely heard while building practical skills for everyday life.
She has six years' experience across mental health and alcohol and other drug (AOD) settings. That background means she often supports people dealing with anxiety, stress, depression, grief and AOD concerns. Heidi also helps with burnout, compassion fatigue, life transitions and relationship or family stress.
Her approach is warm, collaborative and practical. Sessions focus on understanding what feels overwhelming, building insight, and learning simple tools that fit daily routines. Heidi balances emotional support with hands-on strategies such as psychoeducation and skills development.
Heidi draws on evidence-informed techniques including motivational interviewing, CBT-informed strategies, solution-focused work and strength-based practice. She uses these methods to support behaviour change, coping skills and clearer decision making rather than to label or diagnose.
She also brings lived experience caring for someone with significant mental health needs and navigating breast cancer, which informs her compassionate style. If you are unsure whether counselling is right for you, Heidi suggests starting with a conversation and taking small steps toward change.
Approaches that guide online counselling
Motivational interviewing helps people explore what matters to them and find their own reasons to change. It uses open questions and reflective listening to boost motivation and is often useful for substance use or ambivalence about change.CBT-informed strategies focus on identifying unhelpful thoughts and trying new behaviours. These techniques teach practical skills for managing anxiety, low mood and stress through small, achievable steps.
Choosing the right approach is part of the work together. The therapist will discuss your goals, preferences and what has or hasn't helped before, then try methods that fit your life. This is a collaborative process and can be adjusted as you progress.
The biography does not list specific online formats, so confirm available session types before booking. Online counselling can make it easier to fit therapy into daily life, reduce travel time and allow shorter check-ins when schedules are tight. It can also let someone have a session without being on camera if that feels more comfortable. Appropriately registered therapists will help match the format to practical needs and goals.
Areas of expertise
Additional focus areas
Experience
6+ years
Credentials
Australia
Languages
English
Frequently asked questions
What issues can Heidi help with?
She supports adults with stress, anxiety, addictions, trauma and abuse, grief and depression, along with related concerns like caregiver stress, communication problems and coping after disasters.
How would you describe her therapy style?
Her style is warm, calm and collaborative. Sessions combine emotional support with practical skills and short, goal-focused steps.
What experience does she bring?
She has six years' experience working in mental health and alcohol and other drug settings and supports adults across those areas.
What are her credentials and where is she based?
She is an AASW social worker based in Australia.
Can sessions be conducted in other languages or internationally?
Sessions are offered in English and she is not accepting international clients at this time.
What session formats are available?
The original biography does not specify session formats, so confirm current options with the service before booking.
How are fees and payment handled?
Cost varies with location and therapist availability, and sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
Select the Start Therapy button, complete a short matching questionnaire, and schedule a session according to therapist availability.